We are committed to your privacy!
www.silverngrace.com does collect a certain amount of information from our customers and visitors to our website. We do this for the effective operations of our daily business, and in improving your experience with www.silverngrace.com.
We know that keeping your personal information private is very important and we do this responsibly and in accordance with laws in Hong Kong Special Administration Region. Maintaining your confidence in www.silverngrace.com is our priority.
Providing personal information is not a prerequisite for visiting www.silverngrace.com. It is, however necessary, when placing an order online, registering to receive information or providing feedback, etc. In these cases, you will see that some of the information you are asked to provide is mandatory (without which you will not be able to complete the process) while some is voluntary.
Apart from the information you personally provide to us we may collect navigational information when you browse our webpage. This is general information like your domain type, IP service provider, browser type and IP address and is presented in the form of overall average use on a daily basis and does not contain personal information about you.
We also use a browser feature known as “cookie”, which assigns a unique identification to your computer and are typically stored on your computer's hard drive. Both navigational information and “cookies” are used by us to identify problems, evaluate the effectiveness of our website and analyze trends. With this knowledge, we can improve the quality of your experience on our website by recognizing and delivering more desired features.
SILVER'N GRACE has implemented stringent security measures to protect the information we collect at our website. We receive and store the information on our secure databases which are only accessible by authorized staff of SILVER'N GRACE, who are fully aware of the importance of information confidentiality.
If you are visiting www.silverngrace.com from a location outside Hong Kong, your connection will be through, and to, servers located in Hong Kong. Your orders placed with www.silverngrace.com will be accepted and fully processed in, and shipped from, Hong Kong unless otherwise notified. All information you provide will be processed and securely maintained in our web servers and internal systems located in Hong Kong.
Furthermore, your personal information is not stored or remotely accessible on our website or on servers whose specific function is for the internet. In the event of a possible intrusion to our internet server you can be assured that your personal information and any data relating to yourself personally are not obtainable. The only data stored on our server are the general statistics.
Unfortunately, potential security and privacy issues are inherent in the nature of the internet, and no data transmission over the internet can ever be absolutely guaranteed. We commit to continuously improve, and provide the most secure shopping environment possible.
Information Use and Disclosure
SILVER'N GRACE does not sell, rent or disclose your email address or other personal information to unrelated third parties unless required to do so by law, or based on our belief and in good faith, that it is necessary to protect the users of our website or the public.
We may use the information you provide to inform you about new SILVER'N GRACE products or items of interest via email or postal mail as long as you have indicated that you do not object to this. We try not to do this intrusively and you can always choose not to receive any further newsletters or promotional material from us by clicking on the appropriate link clearly visible in emails we send. Alternatively you can contact us directly at [email protected].
When a visitor registers to join a mailing list, the information collected is used to communicate with that person directly and to help build a profile using the geographic location, age or any feedback the visitor may wish to provide. We welcome feedback and any comments made are used to improve our services and not for market research nor are stored with the customer's registration details as collective data.
We will process your personal data fairly and lawfully. The processing will be carried out with electronic and automated means. We will use your personal data only for market research to improve our website and our product range, and to keep you informed about our market activities.
By registering with us you are expressly consenting to such use of your data. You cannot register without giving this consent. You can, however, use those parts of our website that do not require registration. If you decide to register, you may view and modify your data any time by selecting “Profile” from the website menu. You can revoke your consent to the storage and the processing of your data at any time by contacting our customer support at [email protected], with effect for the future.
If you have any questions, comments or concerns regarding our privacy policy, please contact us at [email protected].
